Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and billing information when you create an account or subscribe to our services.
• Brokerage Connection Data: When you connect your Tradovate or NinjaTrader account via OAuth, we receive an access token that lets us read your fills, positions and account information. We do not store your username or password. For remaining subscribers of the legacy NQ Pilot or FlatGuard services, the same token is also used to place orders for that service.
• Trading Data: Your trade history, positions and account balance, read from your connected account or from files you import, so we can show you your results.
• Communication Data: Messages you send through our AI Coach feature or customer support channels.
• Payment Information: Payment details are processed securely by Stripe. We do not store your full credit card number.
• Usage and Device Data: When you sign in and use the app, we record the date and time, your IP address and browser type, and what you do in the app (for example the questions you ask Ask QuantLogic, the trade files you import and the indicators you build).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Read your trades from your connected account or imported files and show you your results
• For remaining legacy NQ Pilot or FlatGuard subscribers only, place orders in the account connected for that service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Provide personalized insights through our AI Coach feature
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Keep records of account access and use to secure your account, prevent fraud, and resolve refund requests and payment disputes

3. Brokerage Access

When you connect your Tradovate account:

• We use OAuth authentication, meaning we never see or store your brokerage credentials
• Trade Analytics uses read-only access to your fills, positions and account information
• Orders are placed only for remaining legacy NQ Pilot or FlatGuard subscribers, in the account they connected for that service
• You can revoke our access at any time through your Tradovate account settings or our dashboard

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information:

• With Service Providers: We share information with third-party vendors who assist in providing our services (Stripe for payments, SendGrid for emails, Tradovate and NinjaTrader to read your account and, for legacy subscribers, to place orders).
• Payment Disputes: If you dispute a charge with your bank or card issuer, we may give our payment processor (Stripe) a record of your account activity, such as sign-in times, IP addresses, browser type and in-app activity, as evidence that the service was provided.
• For Legal Reasons: We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure OAuth token storage
• Regular security assessments
• Access controls limiting employee access to personal data

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes, including performance analytics and dispute resolution. Sign-in and usage records are kept for 24 months and then deleted, unless a dispute about them is still open. During your first 30 days, we also note a few steps you take in the app (pages you open, the welcome tour, buttons such as Add trades, starting a checkout, and errors your browser runs into) so we can spot unclear explanations and bugs early. These notes use no cookie, are never shared, and are deleted after 90 days.

7. Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time

To exercise these rights, contact us at support@quantlogic.io.

8. International Data Transfers

QuantLogic.io is operated by DataLogic Process Automation S.L., a company registered in Spain. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws, including GDPR.

9. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."

12. Contact Us

If you have questions about this Privacy Policy, please contact us: